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VFS Group

Financial Services Guide

Financial Services Guide

1.       Issue Date

21 September 2016

2.       Purpose and Contents of this Financial Services Guide (“FSG”)

This FSG is designed to provide you with important information about us and our financial services and products. The information includes:

  • Who we are and how you can contact us.
  • What services we are authorised to provide under our Australian Financial Services (“AFS”) Licence.
  • How we are remunerated for these services.
  • Any (potential) conflicts of interest we may have.
  • Our dispute resolution processes and compensation arrangements.

It is very important that you read and understand the contents of this document prior to making decisions about engaging us and accessing our financial products and services.

If you would like further information, please contact us.

3.       Name of Service Provider

The Service Provider is Vertical Capital Markets Pty Ltd (ABN 11 147 186 114) (“VCM”), the holder of AFS Licence number 418418. Please note that VCM also trades under its registered business name, VFS Group.

4.       Authorisations and Services under Our AFS Licence

VCM’s AFS Licence permits it to undertake the following financial products and services:

  1. To provide financial product advice for the following classes of financial products:
  • Deposit and payment products limited to:
  • Basic deposit products;
  • Derivatives;
  • Foreign exchange contracts;
  • Life products including:
  • Investment life insurance products, as well as any products issued by a Registered Life Insurance Company that are backed by one or more of its statutory funds; and
  • Life risk insurance products, as well as any products issued by a Registered Life Insurance Company that are backed by one or more of its statutory funds;
  • Interests in managed investment schemes limited to:
  • MDA Services;
  • Securities;
  • Standard margin lending facility; and
  • Superannuation; and
  1. To deal in a financial product by:
  • Issuing, applying for, acquiring, varying or disposing of a financial product in respect of the following classes of financial products:
  • Derivatives;
  • Foreign exchange contracts;
  • Interests in managed investment schemes limited to:
  • MDA Services; and
  • Securities; and
  • Applying for, acquiring, varying or disposing of a financial product on behalf of another person in respect of the following classes of products:
  • Deposit and payment products limited to:
  • Basic deposit products;
  • Derivatives;
  • Foreign exchange contracts;
  • Life products including:
  • Investment life insurance products as well as any products issued by a Registered Life Insurance Company that are backed by one or more of its statutory funds; and
  • Life risk insurance products as well as any products issued by a Registered Life Insurance Company that are backed by one or more of its statutory funds;
  • Interests in managed investment schemes limited to:
  • MDA Services;
  • Securities;
  • Standard margin lending facility; and
  • Superannuation;

to both, retail and wholesale clients.

VCM is a full service broker with authorisations to advise and deal in a number of financial products. VCM is also able to provide its clients with wealth management and financial planning services.

5.       Our Contact details

Vertical Capital Markets Pty Ltd

GPO BOX 4929

Sydney NSW 2001

Email: info@vfsgroup.com.au

Telephone: 1300 220 360

Website: www.vfsgroup.com.au

6.       Warning about the “General” Nature of Our Advice to You

It is important for you to understand that under these disclosures, we can only provide you with general advice and training. The “general” nature of this advice means that it will not account for nor be tailored to your individual objectives, specific financial situation or other personal needs.

Accordingly, it is important that you obtain prior advice from a licensed professional regarding the suitability of our products and services for your individual objectives, specific financial situation or other personal needs.

If you would like to receive advice and services from us which constitutes ‘Personal’ advice, being advice tailored for individual objectives, specific financial situation or other personal needs, we will need to first collect and consider your personal and financial information, and provide you with more in-depth disclosures in the form of a Statement of Advice (“SOA”). The SOA will contain the ‘Personal’ advice, the basis on which it is given and information about fees, commissions and any associations which may have influenced the advice.

While VCM strives to ensure that the advice and information we provide to our clients is wholly accurate and reliable, neither VCM nor its directors, officers, employees, contractors, agents or associates assume any responsibility for the accuracy, completeness or currency of that advice and information.

7.       Method of providing us With Instructions to Deal on Your Behalf

If for any reason you are unable to execute a transaction, and wish to utilize our dealing services, you can contact us and issue us with specific instructions to act on your behalf. You can send us your specific instructions in the following ways:

  • In perso
  • By ordinary or registered post.
  • By email communication.
  • Via the telephon
  • Such other method as may be mutually agreed between u

8.       Documentation

VCM will provide its clients with the relevant documentation to facilitate the provision of its advice and execution of your transactions. We will also provide you with a relevant Product Disclosure Statement (“PDS”) prior to the issue of any financial products.  The PDS contain important information regarding the features, benefits, risks and fees applicable to those products. It is important that you carefully read all documentation and disclosure statements that we give to you, to enable you to make an informed investment decisions.

Statement of Advice

If your Adviser provides you with personal advice in relation to a financial product or service, you are entitled to receive a SOA. The purpose of a SOA is to help you understand and decide whether to rely on personal advice. The SOA will set out the advice, the basis on which it was given and information about fees, commissions and any relationships Shaw has with third parties that may have influenced the advice. If there is any change in your personal circumstances after an initial SOA has been provided, you should immediately notify your Adviser so that an updated SOA can be provided.

VCM may also provide you with factual information regarding current or historical market/rates, and facilitate execution-only requests.

9.       Professional Indemnity Insurance

Our compensation arrangements comply with the legal requirements set out in Section 912B of the Corporations Act 2001 (Cth) and ASIC Regulatory Guide 126. As required, we maintain professional indemnity insurance coverage in relation to the financial products and services we provide. Our coverage includes any claims in relation to the conduct of present and former representatives and/or employees.

We may rely on our professional indemnity insurances for claims for compensation we receive from clients or former clients. These insurances are between us and our insurer and are intended to respond to civil liability resulting from significant claims for compensation made against us for financial services provided by us or our representatives. These insurances provide cover even if one of our representatives has ceased to act or work for us.

Where we are liable to make a compensation payment ourselves, we will generally do so out of existing cash-flow and other resources.

10.   Our record-keeping obligations

VCM will seek to ensure that comprehensive and accurate records of all client transactions undertaken, and all client advice provided, are properly maintained.

11.   Who do we act for?

VCM is responsible for the financial services and products it provides to you under its AFS Licence. In providing you its financial services and products, it does not act on behalf of any other financial services licensee.

12.   Remuneration, Commission and Benefits Expected to be Received by VCM for the Provision of Financial Services

Initial Meeting

The initial meeting with your adviser is at our cost. During this consultation, we will explore your current position, discuss your requirements, explain our services, and outline any advice fees payable relating to our services.

This meeting is to determine if there is a fit between you and VFS Group. We only take on clients where the benefit to you significantly outweighs our fee.

If you are not 100% satisfied within 14 days of receiving your advice, then we will refund your Initial Advice fee in full, at your written request.

Second Meeting

The presentation of your strategy will be at our offices in the Sydney CBD or via Skype, webhosting or telephone and will outline any further fees/ commissions inherent in implementing your strategy.

FLATImplementation

We may also receive brokerage, fees and commissions from third-party product issuers. We may also charge administration fees in relation to certain services. However, such fees will be advised to you prior to being charged to you.

Representatives of VCM who provide you with advice or execute a transaction on your behalf may receive commissions or other remuneration for the provision of these services. Our employees may also receive salaries, performance bonuses and other benefits from us.

Trading Fees and Charges

Brokerage, Commissions or fees (plus GST) may be payable by clients otherwise depending on the services provided, and will be disclosed to, and agreed with, you prior to trading. The brokerage rate and other fees and commissions may vary according to the type and level of service provided, and the size, and the frequency of the transaction.

Fees levied in relation to the provision of personal advice will be disclosed in the SOA and agreed with you prior to being charged to you.

 

Performance Fees

For clients who adopt the utilisation of our MDA service offering may be charged a performance fee on their portfolio. This performance fee will be outlined in the statement of advice and will need to be agreed by you prior to implementation.

Hourly Rates

For any ad-hoc work to be completed that is outside the regular servicing offering or outside the scope of what is described above, you may be charged on a simple hourly rate for work to be completed. We will quote any work that is of this nature to you prior to commencement.

 HOURLY

13.   Disclosure of any Relevant Conflicts of Interest

Subject to disclosures in any PDS or other transaction documents we provide to you, we do not have any relationships or associations which might influence us in providing you with our services.

As per above, VCM may arrange for you to be supplied with financial services and products issued by non-related product issuers. VCM may receive a fee, commission payment, or other form of remuneration, or other benefits from these non-related issuers as a result of you investing in one of their products or services.

14.   VCM is a Participant in a Licensed Market

VCM is a Participant of the National Stock Exchange of Australia Limited.

15.    Dispute Resolution

VCM has an internal dispute resolution process in place to resolve any complaints or concerns you may have, as quickly and fairly as possible in light of all the circumstances.

If you hold any concerns or complaints, please advise us by letter, email or telephone, addressed or directed to the Managing Director. Upon receipt of your letter, we will seek to resolve your complaint within seven (7) days or such further time-period as may be reasonably necessary given the nature of your complaint.

If you are dissatisfied with our handling of your complaint or concern, you have the right to lodge a complaint with the Financial Ombudsman Service (“FOS”). The FOS is an external dispute resolution scheme, of which VCM is a member. The contact information for the FOS is:

Financial Ombudsman Service

GPO Box 3

Melbourne VIC 3001

(T): 1300 780 808

(F): (03) 9613-6399

info@fos.org.au

www.fos.org.au

16.   Our Privacy Policy

VCM is committed to protecting your Personal Information in accordance with the Australian Privacy Principles pursuant to the Privacy Act 1988 (Cth) (“the Privacy Act”). Our Privacy Policy contains up-to-date information about our privacy practices and procedures.

Under the Privacy Act, there is a distinction between your Personal Information and your Credit Information. Personal Information is non-public information that readily identifies you. Credit Information is your Personal Information that is directly relevant to your credit eligibility. The Privacy Act and the Credit Reporting Code, require else to deal with each type of your information in distinct ways. Our Credit Information Policy outlines our practices and procedures for collecting, handling and disclosing your Credit Information.

You can access our Privacy Policy and Credit Information Policy at www.vfsgroup.com.au, or alternatively, a copy can be sent to you upon written request to:

Vertical Capital Markets Pty Ltd

Privacy Officer

GPO Box 4929

Sydney NSW 2001.

Generally, VCM will not disclose your Personal Information without your consent, except as authorised under its client agreement, its Terms and Conditions, and/or as authorised or required under any Australian law or regulation.




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Advisors

VFS Group is a holistic financial services firm with an acute focus on wealth creation and management. Our mandate is to provide quality financial advice to all Australians.

Our mantra is centred around Knowledge, Strategy & Wealth. We invite you to take this opportunity to secure your future with us.

https://vfsgroup.com.au/wp-content/uploads/2016/03/danny-moss.png

Danny

Moss

Danny is a Co-Founder and the Managing Director of VFS. He has high-level hands-on experience in establishing and managing financial services businesses.

https://vfsgroup.com.au/wp-content/uploads/2016/03/stefan-urosevic.png

Stefan

Urosevic

Stefan is a founding Director and CFO of VFS. He has over 10 years’ experience in financial services, specialising in Self-Managed Superannuation and Tax Planning advice.